IPSCJ’s Victim Experience Annual Report released

Northamptonshire Police have today released the Institute for Public Safety, Crime and Justice-produced Victim Experience Annual report, which reveals the extent to which victims in Northamptonshire are happy with the service they have received from the county’s police force following crime being committed against them.

The report – available to download here – presents the results of the victim experience surveying programme undertaken by the IPSCJ on behalf of Northamptonshire Police and the Office of Northamptonshire Police and Crime Commissioner between April 2015 and March 2016, which consisted of 2,491 surveys conducted with victims of burglary, vehicle crime, violence, anti-social behaviour (ASB) and hate crime incidents.

This surveying programme has allowed us to provide an in-depth exploration of the data collected about victim experience in Northamptonshire, placing the findings in the context of national policy, local strategy and service provision and the findings from academic research. This work seeks to highlight areas which require priority attention to improve victim experience and to inform specifications for the longer term design of service models and commissioned services.

Key findings from the report show that:

  • 77% of victims remain satisfied with the overall service provided by Northamptonshire Police, although it is a fall of 7% on 2014-15;
    90% of victims were satisfied with the way they were treated by police officers and staff;
  • Victims of ASB report the lowest level of satisfaction with the overall police service at 71%, a 15% reduction on 2014-15. Being properly kept informed of progress is a particular issue for victims;
  • Four in 10 victims are ‘repeat victims’, having experienced a similar crime or incident in the last 12 months, and this group is more likely to report ‘high’ impact of victimisation in their daily lives; and
  • In addition, keeping victims informed of progress in their cases remains a “significant issue” with two-thirds (66%) expressing satisfaction, a drop from 74% in the previous reporting period.

As well as analysing victim satisfaction across a number of different areas and demographics, the report finishes with a number of recommendations to help Northamptonshire Police in their quest to raise victims satisfaction levels.

Detective Superintendent Steve Lingley, head of safeguarding at Northamptonshire Police, said:

“Northamptonshire Police is committed to providing a better service to victims of crime, and this report will significantly help us in our attempts to deliver that service.

“While the Force has a minimum monitoring requirement placed on it, this report by the Institute for Public Safety, Crime and Justice shows we are going beyond this by going out to speak to more people than we have ever done before.

“By speaking to victims and gauging what they want we have an evidence base which allows us to shape better our future services and deliver our core aim, that of protecting people from harm.”

Laura Knight, director of the Institute for Public Safety, Crime and Justice, added:

“It’s fantastic to see Northamptonshire Police embracing evidence-based reporting to help inform and improve the services they are delivering.

“Helping to facilitate positive change as a result of evidence from service users is exactly what the IPSCJ was created to help deliver, and as a result I’m pleased to see that we have been able to assist Northamptonshire Police in this instance.

“I look forward to working with Superintendent Lingley and his team going forward and seeing the results of their work in their 2017 reporting.”